shipping
how much will shipping cost?
you can check the different rates for shipping on our shipping policy page.
are there any extra costs such as customs fees or sale taxes?
the shipping price doesn't include local import taxes, which may apply to shipments destined for countries outside of the United States.
how long will it take for my order to arrive?
you can check your estimated delivery time on our shipping policy page.
can i track the status of my order?
you will receive an email with a tracking number as soon as your package has been shipped from our warehouse.
do you deliver to PO boxes?
we do not offer this service for the time being. To help you find alternative options, please contact our team at info@naaliyahstudios.com
returns
how do i return my order?
you’ll need to fill out the return form. you can revise all the steps on our return policy page. the product must be in perfect conditions and the original labels need to be included.
how long do i have to return my order?
you have 30 days to request a return once you receive your order. once we create and send the return label, you have 5 days to drop it off.
do i have to pay for my return?
return fee will be automatically deducted from your refund when the return is processed. the return fee for Europe is 10€ except for Spain which is 5€. rest of the world the price is 15€. original shipping costs are not refunded.
can i exchange my order?
yes, we have included the option to exchange an item on the return form which is located in the return policy page.
can i combine pieces from different orders into one return package?
you can add pieces from a different order to the same return package to avoid paying double return fees. Please contact our customer care team at info@naaliyahstudios.com so they can be informed about this.
how long does my refund take?
it usually takes 5-7 working days for the refund to be processed once we have received your return in our warehouse. you’ll receive a confirmation email when the refund has been made.
my order
how can i cancel my order?
your order can be canceled within one hour from the moment you make your purchase. please email info@naaliyahstudios.com so our customer service team can take care of it.
can i make any changes to my order once it has been placed?
we cannot modify orders that have already been placed. we can only cancel your order for a full refund so you can place a new one with the correct items. please contact our customer support team at info@naaliyahstudios.com before it gets shipped.
what if i receive the wrong product?
if you receive the wrong product, we sincerely apologize for the inconvenience. please visit our return policy page and fill out the form to either exchange or return the product that you received. you'll be able to include the reason for your decision, and will receive a full refund. if you still need help, please contact our customer support team at info@naaliyahstudios.com.
do you offer exchanges for faulty items?
yes, we do. if you received a faulty item, we apologize sincerely for the inconvenience. if you wish to exchange a faulty item, please fill out the form in the return policy page or contact info@naaliyahstudios.com for help.
what payment options do you offer?
you can place orders via credit card or Payal.
where can i find the invoice for my order?
you can download your commercial invoice from the confirmation email of your order. Please contact our customer care team at info@naaliyahstudios.com if you need to make any changes.
other
how do I care for my product?
we have a care guide!
do you offer extended warranties?
Add the content to appear when the accordion is opened
is it possible to purchase a gift card?
at the moment, we do not offer any gift cards for purchase. this will be available in the future!
how often do you restock pieces?
we make limited productions and don't normally restock.
Title
Add the content to appear when the content is expanded